1. Introduction

Graseden is committed to providing high-quality home care services in compliance with all relevant legal and regulatory requirements. This page outlines our adherence to industry regulations, data protection laws, and professional standards.

2. Regulatory Compliance

Graseden operates in accordance with the relevant health and social care regulations, ensuring that our services meet national care standards. Our compliance includes:

• Care Quality Commission (CQC) Standards – We adhere to the regulations set by the CQC (or relevant regulatory body), ensuring safety, effectiveness, and person-centered care.
• Health and Safety Regulations – Our caregivers follow strict health and safety protocols to protect clients and staff.
• Safeguarding Policies – We comply with adult and child safeguarding laws to prevent abuse, neglect, or exploitation.

3. Licensing and Accreditation

Our caregivers are trained, vetted, and accredited according to industry requirements. We conduct regular background checks and ensure that all employees receive ongoing training to meet professional standards.

4. Data Protection and Privacy

We are committed to protecting personal data in line with:

• UK GDPR (General Data Protection Regulation)
• Data Protection Act 2018

All client information is stored securely, accessed only by authorized personnel, and used solely for the purpose of providing care services.

5. Employment and Equality Policies

Graseden follows employment laws to ensure fair treatment of all staff, including compliance with:

• Equality Act 2010 – Ensuring non-discriminatory practices in employment and service provision.
• Employment Rights Act 1996 – Providing fair working conditions for our employees.

6. Complaints and Dispute Resolution

We have a structured complaints procedure to address any concerns regarding our services. Clients may submit complaints through:

• Phone: 07362 215533
• Email:hr@gracedenhealthcare.co.uk
• Written correspondence to our registered office

All complaints will be handled professionally, ensuring a fair resolution in compliance with regulatory guidelines.

7. Legal Liability Disclaimer

While we strive to provide the best care services, Graseden is not liable for indirect, incidental, or unforeseen damages arising from the use of our services, except where required by law.

8. Updates to This Page

Graseden reserves the right to update this Legal and Regulatory Compliance page as needed. Any updates will be reflected on our website.

For any legal or regulatory inquiries, please contact us at 07362 215533.