1. Introduction

Welcome to Graceden. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our services.

2. Services Provided

Graceden offers various home care services, including but not limited to:

• Live-in care
• Visiting care
• Respite care
• Emergency care
• Long-term care
• Palliative care
• Domiciliary care
• Health and personal care
• Errands and shopping assistance
• Companionship
• Condition-led care (e.g., dementia care, elderly care, support for young adults, complex care conditions, stroke care, Parkinson’s care, cancer care)

3. Use of Services

Clients must provide accurate and complete information when engaging our services. Any changes to personal or medical information should be promptly communicated to ensure appropriate care delivery.

4. Booking and Cancellation

To book our services, please contact us through the provided channels. Cancellations or rescheduling should be communicated at least 24 hours in advance. Late cancellations may incur a fee.

5. Fees and Payment

Service fees are detailed on our website. Payments are due upon receipt of the invoice. We accept various payment methods as specified during the booking process.

6. Privacy and Confidentiality

We are committed to protecting your privacy. Personal information collected will be used solely for service provision and will not be shared with third parties without consent, except as required by law.

7. Limitation of Liability

While we strive to provide high-quality care, Graceden is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

8. Client Responsibilities

Clients are expected to:

• Provide a safe environment for our caregivers.
• Treat caregivers with respect.
• Inform caregivers of any potential hazards in the home.

9. Termination of Services

Either party may terminate the service agreement with reasonable notice. Immediate termination may occur if there is a breach of these terms.

10. Changes to Terms

Graceden reserves the right to modify these terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.

11. Governing Law

These terms are governed by the laws of the jurisdiction in which Graceden operates.

12. Contact Information

For any questions or concerns regarding these terms, please contact us at:

📞 Phone: 07362 215533