Already applied to be CQC regulated service
We welcome and comply with the registration and inspection and auditing process that regulation brings. We firmly believe that this commitment to transparency and quality can only drive the best possible experience for the families we support.
We will be fully regulated by the:
Graceden Live in Regional
CQC overall rating
Coming soon
Based on our excellent service to each of our service user, we expect nothing less than excellent rating
If you’re new to health and social care, it’s likely that you haven’t come across the CQC before. Therefore it’s important you know who they are and what the benefits of working with a fully-managed and regulated service are.
Below is a step-by-step guide to everything you need to know.
The CQC is the independent regulator of Health and Social Care in England, with the objective of ensuring that people have access to safe, caring, effective, responsive and well-led care services. They monitor, inspect and regulate these services to ensure they meet fundamental standards of quality and safety. They publish what they find and give each provider performance ratings.
Regulated home care from Graceden offers the extra support, reassurance, and companionship that may be needed for you to continue living independently at home. The assurances provided by regulated home care services enable you to live safely and comfortably in the place you know best – your home. From daily or weekly care visits, right through to the dedicated support of a live-in carer, there are plenty of homecare services available, even on a short-term, hour-by-hour basis.
Independent inspections (audits) conducted by a regulatory body to give you peace of mind that we do what we say we will do
We have to comply with regulatory standards to maintain our registration, meaning our customers are reassured that they are receiving a high standard of care
We will not take on care that is unsafe or that would put our customers or carers at risk, ensuring a safe service is provided at all times
Our carers are vetted and checked through a robust recruitment process which complies with the regulations (interviewed, application form, a minimum of two references, fully-enhanced DBS check)
We provide reports to the regulator to ensure they have confidence in the way we manage the service. This assures our customers that we will be open and honest with them and share information as and when required.
Our customers can provide feedback to the CQC on the service we provide. This allows them to have a voice, ensuring that good care is praised and any poor care is highlighted.
The ongoing supervision and development provided for all of our staff in the form of supervisions, appraisals, direct observations and training. All staff undergo regular supervisions and are able to further their development by attending training on specialist areas such as dementia care, nursing care and other management courses.
The CQC works with other bodies (e.g. the Health & Safety Executive, Health Watch and the local government ombudsman) to ascertain how a service is performing. This reassures our customers that our service is of a high standard, as there are numerous times where information is obtained before an inspection is conducted and an outcome is provided.
Training for all carers and staff is in line with the Care Certificate, meaning our employees are trained to a nationally-recognised standard before they work unsupervised with our customers, providing a safe and responsive service. We provide all of our carers with training for dementia care, moving and handling, first aid, and so much more.
There are five key questions asked by the CQC of care providers during the regulation process. They are often referred to as Key Lines of Enquiry (KLOEs):
You (the customer) are protected from abuse and avoidable harm
Staff involve and treat you with compassion, kindness, dignity and respect
Services are organised so that they meet your needs
High-quality care that is based around your individual needs, encourages learning and innovation, and promotes an open and fair culture
Your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence
Graceden will score ‘Excellent’ in response to all five questions, reflecting our commitment to providing safe and reliable home care
Our main service will be inspected every two years.
Excellent is who we are; this quality reflects in our services and the training we give to our staff.
The ratings we will receive from the CQC are down to the ongoing hard work and commitment of not just the registered managers of our service, but everyone working across support teams, local managers and, of course, our wonderful, committed carer team. Our commitment to quality never stops at Graceden; we have a separate team dedicated to just that, always working to drive continuous compliance and improvement.
At Graceden Healthcare Services, we’re committed to providing a consistent, high-quality service.
Our central quality function allows for a consistent approach to processes and monitoring, meaning our customers can have support from any of our locations and receive the same high standard of care. This is achieved through:
Independent internal auditing/compliance checks to ensure that regulatory compliance is being met and values are being reflected. The quality team frequently reviews current practices to ensure that the customer is receiving the best possible service available.
Centrally-held surveys allow an independent review of feedback that can be fed back to a care provider and all parties concerned, ensuring that action is taken and followed through by different departments
An escalation service; if the customer wants to escalate their concerns about the service or individuals then they will be able to do so, confident that it will be addressed and overseen independently
A central function to analyse and report on trends of data, looking for best practice and lessons learnt that can be shared across the business to ensure that we are always striving to improve the service provided
The registration of new branches is co-ordinated independently and in a timely manner through to completion, ensuring a safe and regulated service
Policies and procedures are updated in line with legal and regulatory requirements, meaning that our customers receive a service that reflects up-to-date practices
The Quality Team also act as a central point of contact for local authorities in respect of the monitoring of existing contracts and as an escalation point for complaints/safeguarding/concerns raised with the company, ensuring things are acted up quickly and effectively so that our customers receive a positive customer service experience
The Quality Team act as a central point of contact for outside agencies making data requests, preparing documentation and ensuring that it is sent to the requester within stipulated timescales, ensuring that customers are not delayed in applying for further funding i.e. through Continuing Healthcare (CHC) teams
We try to make arranging care simple and stress-free so that we can focus on what really matters: your care needs. Speak to our team today to begin your journey.
Call our team of experts to talk through your options and any questions you may have.
Your local Graceden manager will visit you to discuss your care requirements
We’ll help to match you with a carer who meets your preferences and has the right skills
